COST OF SHIPPING
Standard shipping anywhere in Australia is $9.95 per order. We offer free shipping for orders over $100. Express shipping is $15.
Standard shipping to New Zealand is $15 AUD with an estimated transit time of up to 14 business days.
Standard shipping to the United States is $20 AUD with an estimated transit time of up to 28 working days.
Currently we are not shipping outside of Australia, New Zealand and the United States of America. If you are in a location outside of these areas or need your products urgently overseas, please email firstname.lastname@example.org to discuss possible shipping options.
ORDER PROCESSING TIMES
Orders are typically dispatched within 1-3 working days. This may vary during sales and peak retail periods.
Your order confirmation and tracking details will be emailed to you. Delivery times provided during tracking are estimates only and are provided by postal carriers. Stinky Dog ensures all orders are dispatched promptly but are not responsible for delays in delivery outside of their control.
REGULAR SHIPPING (AU Only)
You must provide a safe and secure address as your parcels will be safe dropped if you are not at home. The majority of Australian and New Zealand orders are shipped via courier and Australia Post. Shipping addresses in extremely remote locations may also incur an additional surcharge. This will be as specified by postal carriers. In these instances, we will make direct contact with you to discuss any additional charges.
EXPRESS SHIPPING (AU Only)
The network operates interstate between Australia's capital cities (except Darwin) and some major centres. The Express Post network covers 80% of Australian business addresses, private addresses and post offices boxes. Delivery outside this network will receive the fastest possible delivery using existing transport links. Express Post orders will also be priority packed and dispatched.
International shipping is currently only available for New Zealand and USA customers.
Packages may be subject to the customs fees and import duties of the country to which you have your order shipped. Customs, duties, brokerage fees, taxes and other fees associated with importing products for international orders will be your sole responsibility. Please note we do not have any control over the fees charged to you. Any customs or duty charges are the responsibility of the recipient.
REFUNDS AND RETURNS
Stinky Dog is committed to ensuring our customers receive the best products and service possible. If for some reason you are having difficulties with our products please email email@example.com and/or follow the instructions below within 7 days of receiving the order.
Damaged, Faulty or Incorrectly Shipped Products
If in the unlikely event your product is damaged in transit or incorrectly shipped please contact customer service at firstname.lastname@example.org
Please include into your email;
- your full name and the contact details of original purchaser
- your order number
- details of the product to be returned/exchanged
- the reason for the return
- photograph/video of the issue or damage
If you receive a product from a courier that appears damaged in transit from us to you, you should:
- Refuse to accept delivery of the product,
- Direct the courier to "Return goods to sender" and
- Notify our Customer Service staff immediately.
If you have already accepted delivery, and then notice that the product appears to have been damaged in transit, notify our us immediately. If we deem that the product is defective, we will replace the product ASAP at our cost.
If you receive a product that is incorrectly shipped (different to the one you ordered), we will arrange for the product to be collected from you and cover freight costs.
If we find that the product was shipped correctly (for example, where you have ordered the wrong product by mistake), it will be your responsibility to return the products as well as any freight costs associated with the return.
If the product was incorrectly shipped, we will arrange a return postage label and ensure the correct item/s are dispatched immediately to ensure you receive it in a timely manner.
Please note, we do not offer returns for simply changing your mind. However if you are having any other issues with the products, please contact us at email@example.com and we will work through any concerns or issues. If we approve the return of goods, where possible, they must be unused, undamaged and unopened. They must also be returned within 30 days from purchase.
The return and cost is the your responsibility, unless there was a defect or error on our behalf. We can assist with arranging a courier to pick up the goods but the cost of return shipping will be deducted from your refund/credit.
Note, you must always make contact with us prior to returning goods.