Shipping policy

SHIPPING

ORDER PROCESSING TIMES

All orders placed will take 1-2 days to process depending on demand.  This may vary during sales and peak retail periods.

CHRISTMAS SHIPPING DEADLINES FOR 2020

Australia:

In order to meet Australian shipping deadlines and allow processing times we ask that you submit your order by no later than;

1st Dec 2020 - Remote areas of WA and Northern Territory and Far North Queensland. Regional areas of NSW, QLD, SA, WA, TAS.

12th Dec 2020 - Metro areas of; NSW, QLD, SA, WA, TAS and regional VIC

15th Dec 2020 - Melbourne

17th Dec 2020 - All postcodes covered by Australia Post Express Post.  To check if your suburb is covered, click here.

New Zealand:

12th Dec 2020 - All of New Zealand

USA:

30th November 2020 - All of USA

ORDER CONFIRMATION

Your order confirmation and tracking details will be emailed to you. Delivery times provided during tracking are estimates only and are provided by Sendle or Australia Post. Stinky Dog ensures all orders are dispatched promptly but are not responsible for delays in delivery outside of their control.  As a result of COVID-19 postage delays are now common.

REGULAR SHIPPING (AU Only)

You must provide a safe and secure address as the courier will safe drop your parcel if you are not at home. The majority of Australian and New Zealand orders are shipped via Sendle and, at times, Australia Post Regular Parcel Post.  At the customer's request, and cost, orders may also be sent via Express Post.  Postal destination must be a business or residential address.  Shipping addresses in remote locations will also incur an additional surcharge.  The locations may include rural areas in regional Australia or as specified by Sendle/Australia Post.  Click here for the list of Sendle's remote locations.

EXPRESS SHIPPING (AU Only)

Due to COVID-19 Orders shipped via Australia Post Express are taking between 1-3 days to be delivered from the shipping date if within the Australia Post express post network. The network operates interstate between Australia's capital cities (except Darwin) and some major centres. The Express Post network covers 80% of Australian business addresses, private addresses and post offices boxes. Delivery outside this network will receive the fastest possible delivery using existing transport links. 

INTERNATIONAL SHIPPING

International shipping is currently only available for New Zealand and USA customers.  For orders shipped to locations outside Australia, Stinky Dog utilises Sendle. 

Packages may be subject to the customs fees and import duties of the country to which you have your order shipped. Customs, Duties, Brokerage Fees, Taxes and other fees associated with importing products for international orders will be the sole responsibility of the customer. Please note we do not have any control over the fees charged to you. Any customs or duty charges are the responsibility of the recipient.